Contact Us

Our outfitter’s store is located conveniently in Kernville, California, just a few yards from the Kern River. We have the largest selection of whitewater equipment in Southern California. Call ahead, prior to your raft trip or kayak class for any items you might need to buy or rent.

Whether you want the hot new playboats, great-looking and functional paddling apparel, or the latest accessories, the Sierra South River Store has the best in high-quality paddlesports equipment. Don’t wait until the water’s gone! Take a look and you’ll see it’s the convenient way to shop for paddlesports equipment, books, and videos.

Cancellations:
You may cancel 45 or more days before your Sierra South trip date and receive a full refund less a $25 processing fee per person. Cancellations made 44 days or fewer before trip date are non-refundable. If you must cancel, please try to find a friend to take your space. All trips go rain or shine. However, we reserve the right to alter or cancel a trip/class due to high- or low-water conditions, other such uncontrollable situations, or insufficient reservations. Only in the case of cancelled trips are trip fees refundable. Upon approval by our main office, refunds will be sent via mail. Refunds cannot be granted by guides, nor can refunds be given if you leave a trip or class early for any reason. Sierra South is not liable for other costs incurred in association with a cancelled trip. We suggest trip insurance such as Travelguard.com to cover any unexpected situations.

Rental Cancelation Policy:
Rentals must be made at least 72 hours prior to trip. No refunds will be made for cancellations less than 72 hours prior to trip. Liability waivers and a rental waiver must be filled out in the store prior to taking your rental. A credit card is required to have on file for security deposit to cover any loss.

Minimums:
Some of our trips require a minimum number of guests to operate. The Lickety Split, Lickety Blaster, and Half Day Inflatable Kayaking trips require a total of 4 guests. The Combo, 1/2 Day Upper Kern, Full Day Upper Kern and The Forks trips all require a minimum of 6 guests. All kayaking classes require a minimum of 4 students.
We will attempt to contact you if the minimums have not been met for the activity that you have chosen prior to trip date. Minimum numbers can be met through one or multiple reservations and can be met up to the day before the trip. You can call 800-457-2082 for up-to-date trip status.

Water Levels Change:
Trips may be substituted or changed due to water level. Potential changes include, but are not limited to the following list: At higher water levels Inflatable Kayaking trips will be converted to regular rafting trips. Some Class IV trips may be converted to Class III trips and Class V trips may be converted to Class IV trips. During lower water levels, some Class IV trips will be rescheduled to our Class II & III trips. End of season trips can also be converted from rafting to inflatable kayaking or tubing.