Reservation Policies

reservation checklist icon Sierra South Mountain Sports Kern River California

Cancellation Policy

You may cancel 45 or more days before your Sierra South trip date and receive a full refund less a $25 processing fee per person. Cancellations made 44 days or fewer before trip date are non-refundable*. If you must cancel, please try to find a friend to take your space. All trips go rain or shine. However, we reserve the right to alter or cancel a trip/class due to high- or low-water conditions, other such uncontrollable situations, or insufficient reservations. Only in the case of canceled trips are trip fees refundable. Upon approval by our main office, refunds will be sent via mail. Refunds cannot be granted by guides, nor can refunds be given if you leave a trip or class early for any reason. Sierra South is not liable for other costs incurred in association with a canceled trip. We suggest trip insurance such as Insure My Trip to cover any unexpected situations.

*Given the current COVID-19 situation, we understand that things may change. For that reason, we are committed to working with you and addressing each reservation, cancellation and/or need to reschedule on an individual basis. Please contact our River Experts for more information.

Guest Responsibility and Liability Policy

All Sierra South trips and classes involve physical activity and include certain elements of risk. We make every effort to run trips and classes in the finest, most fun-filled manner as possible. However, we cannot guarantee your safety. It is your responsibility to evaluate your level of fitness and to select a trip or class which is appropriate for you. Seek medical advice before your trip if you question your physical condition. It is your responsibility to follow our instructions.

If you feel ill or are showing flu-like symptoms, please contact us to reschedule your trip. For more information, please refer to our COVID-19 Policy page.

Everyone will be required to sign a release of liability/assumption of risk form and photography/video waiver form before departure. Minors under 18 not accompanied by their parents must have an online release form signed by their parent or legal guardian.

Accompaniment Policy

Minors must be accompanied by an adult 18 years or older.

Minimums Policy

Some of our trips require a minimum number of guests to operate. The Lickety Split, Lickety Blaster, Combo, Upper Kern Half Day, Upper Kern Full Day, Lower Kern Half Day, Lower Kern Full Day, Lower Kern Big Five, or Two-Day Lower Kern, all require a minimum of 4 guests. The Forks of the Kern trips require a minimum of 8 guests. Kayak classes, (other than private kayak classes), Standup paddleboarding, and Climbing require a minimum of 4 guests. We will attempt to contact you if the minimums have not been met for the activity that you have chosen prior to the trip date. Minimum numbers can be met through one or multiple reservations and can be met up to the day before the trip. You can call 760-376-3745 for up-to-date trip status.

Water Levels Policy

Your safety is our priority, and we want you to have a great adventure. Our trips may be substituted or changed due to water levels. Potential changes include, but are not limited to the following list: At higher water levels Inflatable Kayaking trips will be converted to regular rafting trips. Some Class IV trips may be converted to Class III trips and Class V trips may be converted to Class IV trips. During lower water levels, some Class IV trips will be rescheduled to our Class II & III sections. End of season trips can also be converted from rafting to inflatable kayaking or tubing.