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Reservation Policies

Cancellation Policy

You may cancel 45 or more days before your Sierra South trip date and receive a full refund less a $25 processing fee per person. Cancellations made 44 days or fewer before trip date are non-refundable. If you must cancel, please try to find a friend to take your space. All trips go rain or shine. However, we reserve the right to alter or cancel a trip/class due to high- or low-water conditions, other such uncontrollable situations, or insufficient reservations. Only in the case of canceled trips are trip fees refundable. Upon approval by our main office, refunds will be sent via mail. Refunds cannot be granted by guides, nor can refunds be given if you leave a trip or class early for any reason. Sierra South is not liable for other costs incurred in association with a canceled trip. We suggest trip insurance such as  InsureMyTrip  to cover any unexpected situations.

Guest Responsibility and Liability Policy

All Sierra South trips and classes involve physical activity and include certain elements of risk. We make every effort to run trips and classes in the finest, most fun-filled manner as possible. However, we cannot guarantee your safety. It is your responsibility to evaluate your level of fitness and to select a trip or class which is appropriate for you. Seek medical advice before your trip if you question your physical condition. It is your responsibility to follow our instructions.

Everyone will be required to sign a release of liability/assumption of risk form and photography/video waiver form before departure. Minors under 18 not accompanied by their parents must have an online release form signed by their parent or legal guardian.

 

Accompaniment Policy

Minors must be accompanied by an adult 18 years or older.

 

Minimums Policy

Some of our trips require a minimum number of guests to operate. The Lickety Split, Lickety Blaster, Combo, Upper Kern Half Day, Upper Kern Full Day, Lower Kern Half Day, Lower Kern Full Day, Lower Kern Big Five or Two-Day Lower Kern, all require a minimum of 4 guests. The Forks of the Kern trips require a minimum of 8 guests. Kayak classes, (other than private kayak classes), Standup paddleboarding, and Climbing require a minimum of 4 guests. We will attempt to contact you if the minimums have not been met for the activity that you have chosen prior to the trip date. Minimum numbers can be met through one or multiple reservations and can be met up to the day before the trip. You can call 760-376-3745 for up-to-date trip status.

 

Water Levels Policy

Trips may be substituted or changed due to water levels. Potential changes include, but are not limited to the following list: At higher water levels Inflatable Kayaking trips will be converted to regular rafting trips. Some Class IV trips may be converted to Class III trips and Class V trips may be converted to Class IV trips. During lower water levels, some Class IV trips will be rescheduled to our Class II & III sections. End of season trips can also be converted from rafting to inflatable kayaking or tubing.

 

 

Sierra South
Mountain Sports
760-376-3745

11300 Kernville Road
Kernville, California 93238

Sierra South operates under permits issued by: Sequoia National Forest, Klamath National Forest, and the National Park Service/Lake Mead National Recreation Area. Sierra South is an equal opportunity recreation service provider.

Hours of Operation

Store:

Open 8 am-6 pm Monday-Sunday

Reservations:

 Open 9 am-5 pm Monday-Friday

U.S. Forest Service Logos